Hey there, I want the tone of our next conversation to be as level, calm, and understanding as possible so I will start off by saying how much I love your game. There is so much you could do to make this an amazing (truly absolutely and honestly) game. There is a ton of ideas and suggestions out there on the forums for you guys to implement. I don’t mind spending money on your game at all because it is so fun and a huge time sink for me which is good because it keeps me occupied from doing other horrible and terrible addictions. I truly believe that you guys can pull this game together and make it a huge success and compete with games like hearthstone from Blizzard.
There are a few problems however. One, which is never getting back to me. I consider myself to be one of your top investors. I have spent an embarrassing amount of money on your game. I actually just dropped another $120 today which was not intended. And if there continues to be zero response from your devs might be the last time I buy anything from your company (this is not a threat just a reality and a concern) But there are some things that need to be done in order to keep the player base you have and continue to grow that player base. I (and countless others) Just want to know that we are being heard and to know that you guys are doing something to fix the problems that are very clear about your business model. It seems like it’s just a get rich scheme, and then sabotage the game and forget about it. (Like take everyone’s money and run.) And that really sucks to start to feel that way.
I have not gotten a single response since our last interaction and I have sent screenshots of things that have been happening in your game that seems to be very shady in some respects. I am completely maxed out on cards that I do not need and the only reason I buy your packages is for the coins and season tokens as well as the diamonds. There needs to be some sort of way that I can be compensated for these extra cards that I no longer need. Maybe you can just sell me coins at that level or let me turn my cards into some sort of skin for my characters or let me do something just something anything with these extra cards that I don’t need.
Please I just want to be heard I just want to know that you guys actually do care about your player base and your investors. I have never ever ever responded to a game company in the way that I am now. And that’s not a bad thing actually it’s a really good thing it means that I really really enjoy your product and I want something to be done to compensate for the extra cash that I am spending. I think this game is awesome and I think there is so much that could be done to make this game one of the most greatest and fantastic games on the App Store. I truly believe this.
But it seems that there have been no responses from you at all about the concerns that the community has about your game and your business model. This worries me not only because I feel like I’m not getting my moneys worth but I feel like the game that has brought me joy and entertainment (and my life right now is pretty screwed up) Is going to end up being a waste of money instead of an investment into my entertainment.
Please, just let us know that you hear us, including the people who don’t want to spend money, that’s totally fine, but at least come up with some ideas to compensate the people who do want to spend money and who do you want to invest in your company. I would not be writing this or coming to the forums if I did not truly care about your game.