Thank you for reporting. I’ve discussed this in a related thread. I agree this remains a serious problem, but for now the answer is the same. We hope to attempt to fix in in an upcoming app update. Sadly fixing this isn’t something which we can just “jam in” the app one day. It requires a bunch of planning, implementation, testing, etc.
Let me give you a little more transparency why I keep asking which queue you’re having problems with:
We agree matchmaking needs more work and understand it’s a major problem.
The way we’re doing this is by first attacking ranked 1v1 queue and try to make it “good”. I think we’ve made a lot of progress making 1v1 better, but it’s still far from perfect. We continue to try more things to make 1v1 matchmaking better.
Once we think we’ve “got it right” in the 1v1 mode, we’re going to port over the proven ideas to the other matchmaking queues (Gauntlet, 2v2, events, etc.)
This means that in the meantime, those other modes won’t get any better for a while. This kinda sucks, but my belief is that if we tried to split our attention doing our experiments across all the queues at once, we’d never get anywhere.
If you’re experiencing matchmaking problems in the 1v1 ranked queue, I’m 100% super interested and want all sorts of details. These are definitely things we need to know and want to fix soon.
If you’re experiencing matchmaking problems in the 2v2, event or gauntlet queues then I still want to hear about it because it reminds me that there’s a lot of people who really need and want us to get those modes fixed too. But my hope is that when we port over our existing work from 1v1 we’ll knockout all of these problems en-masse.