I am with some frequency experiencing matches that get frozen with a connection to server problem. I’ve waited, mostly out of curiosity, for as long as five minutes to reconnect which rarely happens, but if I close the app or even switch to another app on my phone I get docked for a loss.
The server connection issues are a nuisance, sure. But what is really frustrating is the loss of rank, or even worse an event ticket opportunity (events seem to be when this occurs most frequently. Surely there has to be some way of identifying when a player can’t reconnect a match and not treat it as a loss, while not opening the path for poor losers to fake a server connection issue.
Perhaps some form of claim filing button? I’ve often seen devs moderating the boards be able to review the matches of player claims that something weird happened. And if this is so frequent as to produce too much of a backlog, more incentive to address the connectivity issues as a priority?