The update has been out to almost a week and besides telling people you’ve gotten no more matchmaking complaints and that your game is more in-line with Heartstone(completely different genre / type of card collector btw!! At least in Hearthstone you dust cards to get the ones you want, not to throw away cards to upgrade other cards. No other games forces you to destroy cards to upgrade cards, only acquire different ones you want.), all you do is direct people to a generic zen desk support page.
Make a statement about your known issues, or what you have been working on. Your App Store, online reviews and forums have received more than 95% overwhelmingly negative feedback in response to this update. App Store review score has dropped by a full 0.4 in less than a week. Communicate with your players, or keep throwing out compensations to keep players content and busy.
Hire someone that actually understands professional communication with experience in community outreach.
Do something more than copy pasting long winded nonsensical canned responses, acting unprofessional towards dissenting players and directing people to your time consuming generic Zendesk support. I have never seen such a lack of response and action in an online multiplayer game. I’ve seen better support, communication and compensation for update issues in offline single player games.