Edit: They’ve just credited my account with an appropriate amount, so I’m happy now. It just took some time, but they did it, so I’m glad.
I had 40,000+ season coins at the time of the specter sale and was ready to purchase them. I didn’t want to waste my summer time letting them sit since they didn’t know exactly when the bug would be fixed, if ever, so I wasted them on other lower-level season units while waiting. I’ll gladly agree for them to take back those units I don’t care about, if they could reverse it so I’m back to the 40,000.
It’s like the sports team saying “sorry, we can’t give you your baseball games you paid for, and we don’t know when they will be available again.” The summer starts to end, and the customer wants to do something for the summer since they don’t know when baseball will ever be back. Thus they use up their tickets for boring hockey games instead. Winter comes and baseball is back. The sports people say “see? We fixed it, now you can watch baseball.” Now baseball games are useless in the Winter because it’s too cold, and the customer isn’t on vacation anymore and has to work - thus costing more to the customer now (no longer 25% off).The customer wants something for missing baseball in the Summer.