From your comments I’m not sure that you have all the information on how the system works. If you’re fully informed and are unhappy about it that is perfectly fine, and I would like your feedback on why you think the system is flawed, but first I want to make sure we are discussing the issue with a complete understanding of how it works.
As an extreme example, let’s say we have a Champion rank player with units ranging from level 15-17, and a level 17 commander. The opponent that is getting boosted through the handicapping system is Gold rank with units ranging from levels 9-12, and a level 11 commander.
-From the perspective of the Champion player what he or she is seeing is another Champion player with a fake name, and units ranging from 15 to 17, and a level 16 commander (basically a bot piloted by an actual human being). From data we can see that the players that are being boosted have a somewhat lower winrate (around 40%), which makes sense as they are less experienced, and lose more even if they have a equal level units.
-From the perspective of the lower level player, they are facing a player with units ranging from 9 to 12, with a level 12 commander. This player is also basically facing a bot that’s piloted by another human player, but with units and commander closer to their level. They get no benefit from this, as they are gaining/losing medals as if they were facing another player at their level (this is true regardless of this is the regular 1v1 queue, or in events).
From what we’re seeing in the metrics this is only beneficial to the higher level players, as they have a higher chance of winning in these matchups than the lower level players. From the perspective of the lower level player they are not getting any benefit, they just faced an opponent with units at their own level but with an unusually high skill. However, all players have drastically reduced queue times as we can find users quickly even with our currently limited player base.
With this in mind, what part of this do you think is unfair to the person that has paid to get higher level units? Our goal with this system is to create the best possible experience for all players so if you have complaints about it we are eager to hear it, but we need to understand the details of why it’s not working for you to be able to take correct actions.